At BeeSpoke Solutions, we are committed to maintaining a high standard of service and ensuring that any issues raised by students or customers are addressed fairly and promptly. This page outlines our procedure for handling complaints and appeals.
How to File a Complaint
If you wish to file a complaint, please follow these steps:
- Complete the complaint form below.
- Provide all necessary details, including a description of the issue, the date it occurred, and any relevant names.
- Submit the form. You will receive an acknowledgment via email confirming we have received your complaint within 24 hours.
Investigation and Resolution
Once we receive your complaint, our team will review and investigate the matter. We aim to provide a response within 10 business days. If further time is required, we will inform you of the reason and the expected timeline for resolution.
Appeals Process
If you are not satisfied with the outcome, you may appeal the decision within 7 days of receiving the response. To submit an appeal, please:
- Complete the appeal section in the complaint form.
- Provide any additional information supporting your appeal.
We will review your appeal and provide a response within 15 business days.
Submit a Complaint or Appeal
Please fill out the form below to submit your complaint or appeal.
