{"id":18922,"date":"2024-11-07T12:31:20","date_gmt":"2024-11-07T05:31:20","guid":{"rendered":"https:\/\/beespokesol.com\/?page_id=18922"},"modified":"2024-11-07T12:31:21","modified_gmt":"2024-11-07T05:31:21","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/beespokesol.com\/vi\/complaints-policy\/","title":{"rendered":"Khi\u1ebfu N\u1ea1i Ch\u00ednh S\u00e1ch"},"content":{"rendered":"<p>At BeeSpoke Solutions, we are committed to maintaining a high standard of service and ensuring that any issues raised by students or customers are addressed fairly and promptly. This page outlines our procedure for handling complaints and appeals.<\/p>\n\n\n\n<p><strong>How to File a Complaint<\/strong><br>If you wish to file a complaint, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Complete the complaint form below.<\/li>\n\n\n\n<li>Provide all necessary details, including a description of the issue, the date it occurred, and any relevant names.<\/li>\n\n\n\n<li>Submit the form. You will receive an acknowledgment via email confirming we have received your complaint within 24 hours.<\/li>\n<\/ol>\n\n\n\n<p><strong>Investigation and Resolution<\/strong><br>Once we receive your complaint, our team will review and investigate the matter. We aim to provide a response within 10 business days. If further time is required, we will inform you of the reason and the expected timeline for resolution.<\/p>\n\n\n\n<p><strong>Appeals Process<\/strong><br>If you are not satisfied with the outcome, you may appeal the decision within 7 days of receiving the response. To submit an appeal, please:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Complete the appeal section in the complaint form.<\/li>\n\n\n\n<li>Provide any additional information supporting your appeal.<\/li>\n<\/ol>\n\n\n\n<p>We will review your appeal and provide a response within 15 business days.<\/p>\n\n\n\n<p><strong>Submit a Complaint or Appeal<\/strong><br>Please fill out the form below to submit your complaint or appeal.<\/p>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f18923-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"18923\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/vi\/wp-json\/wp\/v2\/pages\/18922#wpcf7-f18923-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/vi\/wp-json\/wp\/v2\/pages\/18922#wpcf7-f18923-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"18923\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f18923-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/><input type=\"hidden\" name=\"_uacf7_hidden_conditional_fields\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-18923\"><label>Full Name*<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your full name\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span>\n\n<label>Email Address*<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\n<label>Phone Number (Optional)<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Nh\u1eadp th\u00f4ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\n<label>Complaint Type*<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"complaint-type\"><option value=\"General Complaint\">General Complaint<\/option><option value=\"Appeal\">Appeal<\/option><\/select><\/span>\n\n<label>Date of Issue*<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"issue-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"issue-date\" \/><\/span>\n\n<label>Details of the Complaint\/Appeal*<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"details\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Provide details of the complaint or appeal\" name=\"details\"><\/textarea><\/span>\n\n<label>Additional Information (Optional)<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"additional-info\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Any additional information\" name=\"additional-info\"><\/textarea><\/span>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"vi\"\/><\/form>\n<\/div>\n\n\n\n\n<p><\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-3 wslu-share-box-shaped wslu-fill-brand-hover-colored wslu-share-m-5 wslu-none wslu-share-horizontal wslu-theme-font-yes wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>At BeeSpoke Solutions, we are committed to maintaining a high standard of service and ensuring that any issues raised by students or customers are addressed fairly and promptly. This page outlines our procedure for handling complaints and appeals. How to &hellip; <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-18922","page","type-page","status-publish","hentry","pmpro-has-access"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/beespokesol.com\/vi\/wp-json\/wp\/v2\/pages\/18922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beespokesol.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beespokesol.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beespokesol.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beespokesol.com\/vi\/wp-json\/wp\/v2\/comments?post=18922"}],"version-history":[{"count":1,"href":"https:\/\/beespokesol.com\/vi\/wp-json\/wp\/v2\/pages\/18922\/revisions"}],"predecessor-version":[{"id":18924,"href":"https:\/\/beespokesol.com\/vi\/wp-json\/wp\/v2\/pages\/18922\/revisions\/18924"}],"wp:attachment":[{"href":"https:\/\/beespokesol.com\/vi\/wp-json\/wp\/v2\/media?parent=18922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}